A Quick Guide to Global Collaboration Habits
Everyone has a personal communication style and a favorite way to communicate. One person may enjoy a quick chat on IM with a colleague, but others see IM as an annoying interruption. Effective communications starts with knowing the best channel to reach out to co-workers and customers. Unified communications (UC) lets people choose from email, […]
Fresno Grizzlies Win at our Global Grand Slam
It was the top of the 9th, the Fresno Grizzles had a narrow lead over the Salt Lake Bees. The Salt Lake Bees got a couple people on base and a couple outs. In comes the pitch, the batter hits it, they got a runner coming into home. Just before the Bees can score, the […]
The Future is Now – Predictions of Futures Past
It has finally happened. We’re now in 2015, the year that was depicted as the future in “Back to the Future II”. The movie made many predictions as to where we’d be now. Many of these predictions came about, others did not. Back to the Future II stirred the imaginations of those that watched it […]
Amplify employee communication
Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer. But sometimes email creates a disaster of miscommunication. Tone, intonation, and emotion get lost in […]
When Disaster Strikes: Looking to the Cloud for Business Continuity
You’ve heard all about cloud based operations, your business friend has told you how he used vFunction.com to accelerate his shift from Java to cloud-native architecture, you keep hearing how many benefits cloud has for your business. But, for whatever reason, you’ve never taken the jump and adopted the cloud. And now, it’s a Monday […]
Three UC Trends You Need to Embrace Right Now
Starting the year off with resolutions is a time-honored tradition, but here are three UC trends that will deliver business value today—rather than in 12 months. The following are ways UC-as-a-Service (UCaaS), mobile UC and video collaboration can change the way you work—right now. UC-as-a-Service (UCaaS) – Organizations are no longer dipping their toes into […]
Five Communication Tools Your Millennial Employees Need
The Millennials-young people aged 21-34-are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape. Millennials are extremely mobile and prefer to conduct business on their […]
President’s Message: News at Global CTI
The New Year is well underway and Global CTI has some exciting news to share. We have recently announced a few structural changes that will ultimately strengthen our business and allow us to provide better service to our clients. Furthermore, ShoreTel has made a couple of announcements that will further separate it from the competition […]
Webinar: How do I know I’m a Contact Center?
Our February 19th, 2015 Global CTI Webinar on the topic of “How do I know I’m a Contact Center?”. Join our expert, Jenise Anderson, as she guides through the signs that your organization needs Contact Center Technology! Technology in communications has continued to grow over the years. Most companies don’t know that they could utilize […]
Global CTI Webinar: Screen Pops
Our February 10th, 2015 Global CTI Technical Tuesday Webinar on the topic of Screen Pops. Join our expert, Jenise Anderson, as she guides through how you can send executable commands to your CRM so when an agent answers a client’s call, the agent will automatically have client information present on their computer. Learn how screen […]