5 Ways Cloud Communications can Improve Customer Relationships

It is important for companies to understand something like customer service definition, as this can make or break a business, in terms of customer interaction and their overall experience. Your company prides itself on its stellar customer service. Whether its on boarding new customers or addressing an issue a current customer may be having, your […]

Poorly Optimized Phone Systems Lose Millennial Customers

Written by Chandler Harris, Content Marketing Manager | January 12, 2016 The Millennial generation will soon dominate the workplace. In turn, that’s sure to mean its spending power will rise. Indeed, Accenture predicts that Gen Y will spend $1.4 trillion, representing 30% of total retail sales, by 2020. That, the firm says, means that businesses […]

How Cloud Communications Help SMBs Shine

As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, whether you’re competing against enterprise giants or the shop around the corner, you must employ all the means necessary to differentiate your business and succeed in the marketplace. Cloud communication solutions […]

3 Critical Reasons To Make SMS Part Of Your Service Mix

For many people, text messaging is nothing more than a simple mobile tool that allows them to quickly communicate in real-time. But for savvy businesses that want to stand out from their competitors, incorporating sms for small business technology into the day-to-day running of your company has the potential to completely revolutionize the state of […]

5 Ways VoIP Can Improve Your Business

VoIP, which is different to SIP (Learn More about why here), has been getting increasingly popular as more companies look to improve their communications and technology. But how can it improve your business? 1. Cutting Costs Moving to a VoIP system like the PBX Phone System will not only cut your long distance charges, but […]

Moving To The Cloud: Why Your Phone System Is A Great Place To Start

Hesitant towards change? Embrace the cloud fully or bit-by-bit with a hybrid phone system. Written by Pam Bednarczyk, Content Marketing Manager | September 07, 2016 Below are four reasons why starting your journey to the cloud via your business communications needs makes sense: 1.  You can manage deployments in small groups. For many businesses, the […]

20 Active Shooter and Active Killer Prevention Strategies

20 Active Shooter and Active Killer Prevention Strategies These are the steps your organization should take to increase the chances that a planned attack will be averted. By Michael Dorn · September 15, 2016 Although there are no prevention strategies for active killer-types of attacks that have been proven to work 100 percent of the […]

Phone System Deployment Options: How To Avoid Buyer’s Remorse

Written by Pam Bednarczyk, ShoreTel Content Marketing Manager | June 29, 2016 There’s nothing worse than investing a significant amount of time and money in a new technology solution only to eventually realize the product will not live up to your expectations. For those with limited budgets, an investment that fails to deliver can damage […]

Are Your Kids Safe? 5 Questions to Ask Your School’s Administrators

If there is an emergency at your child’s school, how do you know they will be alerted anywhere on campus and given the instructions that will keep them safe? Obviously, some schools are safer than others, and choosing where your child goes to school is a big decision. If you live somewhere with a school […]

5 Signs You Need AMIGO

   You see this and you think “Cool wine fridge!” Your IT guy looks like this. You feel this way about technology in your office. You like people who bring you treats. You know this is funny, but you’re not quite sure why. We AMIGOs don’t take ourselves too seriously, but we are really good […]