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10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working.

If that’s your business model, is your phone system supporting you and your employees…

Webinar: Is An Outdated Phone System Killing Your Business?

Beat the competition with this crash-course in future-proofing your communications

Let’s face it, finding new ways to improve your bottom line is hard enough. What you don’t need is having core operations–like your phone system–working against you.

Are you handing your competition the advantage? Grab the lead with a modern communications…

7 Reasons You Need Cloud Collaboration

Good Enough is Never Good Enough For Your Business

Don’t let an old-school phone system put your sales and service at risk.

Business communications are evolving rapidly. Yesterday’s phone system won’t make your company a winner in 2017. Remember these words: collaboration and cloud.

Unified Communications (UC) puts collaboration tools like…

The Smart Company’s Guide to Ransomware

Introduction
Ransomware has become a serious epidemic affecting businesses of all sizes, and protecting your company is more essential than ever before as the number of ransomware attacks continues to rise. A recent U.S. Government interagency report indicates that, on average, there have been 4,000 daily ransomware attacks since early…

Does Your Business Continuity Plan Include UC?

Communication services are the lifeblood of any business where keeping in touch with clients, prospects and employees is critical to maintaining operations. You can’t have good business communication without staff either which is why you might also need to look into the best PEO in California or in your…

Tips For Improving Contact Center Management

Contact centers are at the heart of customer satisfaction. Effectively managing these vital customer interactions can be a game changer in terms of revenue and brand loyalty. By offering superior, personalized and flexible customer experiences, you ensure the best for both your business and your customers.

13% OF CUSTOMERS WHO…

How Cloud Phone Systems Provide Time-Saving Solutions For IT Managers

Written by Pam Bednarczyk, Content Marketing Manager | November 09, 2016

With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of…

Demystifying Primary vs. Secondary Notification

Emergency Mass Notification is an area that has received a great deal of attention in recent years. Unfortunately this is largely due to tragic incidents that have exposed the vulnerabilities of certain populations and environments, consequently emphasizing the need for better communications and alerting. Fortunately, a number of solutions are…

5 Ways Cloud Communications can Improve Customer Relationships

It is important for companies to understand something like customer service definition, as this can make or break a business, in terms of customer interaction and their overall experience. Your company prides itself on its stellar customer service. Whether its on boarding new customers or addressing an issue a…

Poorly Optimized Phone Systems Lose Millennial Customers

Written by Chandler Harris, Content Marketing Manager | January 12, 2016

The Millennial generation will soon dominate the workplace. In turn, that’s sure to mean its spending power will rise. Indeed, Accenture predicts that Gen Y will spend $1.4 trillion, representing 30% of total retail sales, by 2020. That, the…