3 Ways Phone Systems Can Save You Money
When we talk to our customers about upgrading their phone systems, they typically think of a capital expenditure that will get them some jazzy features and enhanced communication. But rarely do they think of how that enhanced communication will actually save them money in the long run. Here are three examples of how we have […]
Digital Natives Don’t Like Working for Dinosaurs
WRITTEN BY FREDERIC GILLANT, VICE PRESIDENT & MANAGING DIRECTOR APAC, SHORETEL The daughter of one of my friends asked me an interesting question recently. She said, “What was it like growing up when there wasn’t any technology?” I laughed, but she was serious. I gave her plenty of examples – from lasers to landing on […]
Cost Savings Success Story: Idyllwild Arts Academy
Located in a remote forest setting, Idyllwild Arts Academy was throwing good money after bad trying to keep its aging phone system alive. To ensure effective communications between parents, teachers, students and staff, the school needed a highly available, modern IP telephony system. And Global CTI was just the partner to make it happen. Spoiler […]
Technology Meets Business Strategy: 3 Healthcare Success Stories
We all know that there is no such thing as a one-size-fits-all phone system. So when we met these three healthcare prospects, we knew they had unique challenges that we needed to address in order to win their business. Here’s a glimpse at how we did that, and how Global CTI differentiated itself in the […]
On-Net Dialing for Multi-Site Companies
A Global CTI customer and international manufacturing company recently decided they wanted to standardize their phone system and allow users to do extension-to-extension dialing. The company has multiple sites and divisions that they had acquired, and had no control over their extension numbering plan. There were many extension number duplications, and a uniformed numbering plan […]
The Bridge Bible Church Found an AMIGO in Global CTI
My name is Bill Darbee and I am the Facilities/Operations Director at the Bridge Bible Church. I started this job about one year ago and part of my duties is to manage the IT/Communications for our two campuses. My predecessor had established service with several local vendors. Upon learning more of our system and the […]
Don’t Miss the Boat: Maximize Your Phone System ROI
By David Kaiser, Global CTI President Are you realizing maximum return on investment from your technology assets? My guess is no, you are not. In my experience I have witnessed organizations purchase technology to solve a known pain point within their organization without the proper due diligence to ensure the organization is uncovering things they […]
Reaching the Summit for Voice & SMS Apps
Global CTI is proud to announce it is a ShoreTel Summit Solution Partner! GLOBAL CTI CUSTOM SOLUTIONS Global CTI provides your organization with customized applications that ensure you are optimized for reliability, flexibility and growth. We utilize the ShoreTel Summit Platform to develop solutions that help you meet your goals. Our process is simple: Tell us […]
HOW AI WILL CHANGE WORKPLACE COMMUNICATIONS
Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA) will work alongside humans to streamline both operations and communications. These changes are taking […]
7 Best Practices to Optimize Contact Center Efficiency
Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction. While today’s customers have more ways to interact with your organization than ever […]