ShoreTel Workgroup Queue Handling – Estimated Wait Time
ShoreTel Workgroup Queue Handling lets you enable the feature to play an announcement to the callers of how much time is left in queue.
This is a simple checkbox in the Queuing steps of the Workgroup. “Announce Estimated Wait Time” (See below)
The Estimated…
ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system …
ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to…
Blocking Inbound Calls based on Caller ID There are instances when users would like to block certain callers from calling them, only to send them to voicemail or not answering the call.ShoreTel has a couple of options for blocking callers based on their Caller ID. There are two options…
ShoreTel – IP Phone Failover – Intra-site and Cross-site (Spare Switch)
Preface: (Warning lengthy read)
The below information will help you better understand the IP phone “Failover” process.
I employ you to take few minutes to read the below information. Doing so, will help you better understand the ShoreTel “N+1” architecture…
Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call…
ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in…
ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in…
ShoreTel Professional Services – Integrated Applications Catalog ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with…
ShoreTel VPN Concentrator and its associated VPN phones
The ShoreTel VPN Concentrator and VPN IP phones was introduced to the ShoreTel product line in software release 8.1
The VPN Phone is a ShoreTel feature that provides secure audio communications for ShorePhones located remotely from ShoreGear switches through open VPN SSL tunnels.
Use…
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