ShoreTel Workgroup Queue Handling – Estimated Wait Time
ShoreTel Workgroup Queue Handling – Estimated Wait Time
ShoreTel Workgroup Queue Handling lets you enable the feature to play an announcement to the callers of how much time is left in queue.
This is a simple checkbox in the Queuing steps of the Workgroup. “Announce Estimated Wait Time” (See below)
The Estimated…