ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers…
ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2…
ShoreTel and Citrix / Terminal Server (KB10025) The purpose of this document is to better explain the interaction between ShoreTel and a Virtual Desktop Session. It is also to better educate the prospective reader on the cohabitation and collaboration between the two entities. The most important item to remember…
ShoreTel 12.2 in conjunction with the ShoreTel Mobility Router (SMR) software version 4.6, enhancements have been added to the ShoreWare Director administration for the Mobile Extension.
Background:
Prior to release 12.2 and SMR 4.6, a SIP device was created separately from the users primary extension. The SIP extension was then associated…
Internet Browser: IE 9 Support
Windows Internet Explorer 9 support is added.
Browser Support Summary
ShoreWare Director
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0
ShoreTel Communicator for Web
Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0
Firefox 3.6 on Windows and MAC OS
ShoreTel Web Conferencing
Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer…
Global CTI Group, a leader in innovative business communications solutions, was featured in a story about business participation in a healthy work site employee wellness program through a recently secured Federal grant. David Kaiser, Global CTI President, was featured in a news story by Bakersfield NBC-affiliate KGET Channel 17…
ShoreTel Daily Factoid – ShoreTel Instant Messaging (IM) Service
ShoreTel 12 allows organizations to deploy ShoreTel Instant Messaging (IM) Service through the installation of the Service Appliance 100.
The IM service provides secure, corporate Instant Messaging to ShoreTel users using ShoreTel Communicator as well as through the use of third party…
Did you know that NEC has announced the End-of-Life for the 2400, 2000, and IPK product lines? This means that NEC is no longer manufacturing these products and they will no longer support any of these product lines.
Within the last month we have received calls from three organizations that…
Service Appliance 100 (SA-100)
The SA-100 is entirely managed from the ShoreWare Director and runs on a Linux operating system.
Its upgrades are accomplished via the network from the Headquarters Server in the same method as the ShoreTel Voice Switches.
The SA-100 is a sealed appliance, optimized for resiliency and security, capable…
ShoreTel 12. Introduced support for Small Business Edition (SBE): VMware vSphere
SBE Enhancements
ShoreTel system type (SBE or EE) is displayed in Director on Navigation panel and Licenses page.
External SIP FAX servers can be configured in Director.
SBE is validated on VWware with WS 2008 R2 64-bit
NOTE This enhancement is for customers…
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