ShoreTel Professional Services – Integrated Applications Catalog
ShoreTel Professional Services – Integrated Applications Catalog ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business processes, these applications can help increase employee […]
ShoreTel VPN Concentrator and associated VPN phones
ShoreTel VPN Concentrator and its associated VPN phones The ShoreTel VPN Concentrator and VPN IP phones was introduced to the ShoreTel product line in software release 8.1 The VPN Phone is a ShoreTel feature that provides secure audio communications for ShorePhones located remotely from ShoreGear switches through open VPN SSL tunnels. Use of a ShoreTel […]
ShoreTel Server and Client Upgrade Paths for Release 12.2
ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers and clients can be upgraded to ShoreTel 12.2 […]
ShoreTel Upgrade Paths from prior Release 8.1 to 12.2
ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2 Older software releases require an […]
ShoreTel and Citrix: Explaining the Interaction Process
ShoreTel and Citrix / Terminal Server (KB10025) The purpose of this document is to better explain the interaction between ShoreTel and a Virtual Desktop Session. It is also to better educate the prospective reader on the cohabitation and collaboration between the two entities. The most important item to remember is that when working with a […]
ShoreTel 12.2 support added for Microsoft Internet Explorer 9
Internet Browser: IE 9 Support Windows Internet Explorer 9 support is added. Browser Support Summary ShoreWare Director Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 ShoreTel Communicator for Web Safari 4.0 on Macintosh Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 Firefox 3.6 on Windows and MAC OS ShoreTel Web Conferencing Safari 4.0 on […]
Global CTI featured in media for participation in workplace wellness program
Global CTI Group, a leader in innovative business communications solutions, was featured in a story about business participation in a healthy work site employee wellness program through a recently secured Federal grant. David Kaiser, Global CTI President, was featured in a news story by Bakersfield NBC-affiliate KGET Channel 17 detailing this new program meant to […]
ShoreTel Instant Messaging on SA-100
ShoreTel Daily Factoid – ShoreTel Instant Messaging (IM) Service ShoreTel 12 allows organizations to deploy ShoreTel Instant Messaging (IM) Service through the installation of the Service Appliance 100. The IM service provides secure, corporate Instant Messaging to ShoreTel users using ShoreTel Communicator as well as through the use of third party IM Extensible Messaging and […]
NEC End-Of-Life Systems Warning
Did you know that NEC has announced the End-of-Life for the 2400, 2000, and IPK product lines? This means that NEC is no longer manufacturing these products and they will no longer support any of these product lines. Within the last month we have received calls from three organizations that currently utilize NEC phones systems […]
SA-100 Audio Conferencing, Web Conferencing, and Instant Messaging Services
Service Appliance 100 (SA-100) The SA-100 is entirely managed from the ShoreWare Director and runs on a Linux operating system. Its upgrades are accomplished via the network from the Headquarters Server in the same method as the ShoreTel Voice Switches. The SA-100 is a sealed appliance, optimized for resiliency and security, capable of running services. […]