Emergency Call Relay Center
In the event a caller cannot connect with a local PSAP, Intrado owns and operates a national 24/7/365 Emergency Call Relay Center staffed with highly trained, APCO-certified operators. The team answers 911 requests – voice or text – for reasons including provisioning errors, technical errors or high-demand situations, safeguarding your workers when a connection to a local PSAP cannot be established.
Compliance
ACTIVATE integrations are fully compliant with required industry, state and federal code mandates such as Ray Baum’s Act, Kari’s Law, E911 and others. Check out how Global CTI can bring your company into full Compliance here.