By offering features from two different styles of phone systems, hybrid models provide benefits that are greater than the sum of traditional PBX and VoIP voice solutions individually.
Transitional digital voice solutions to modernize your business.
A hybrid voice telephone system can be thought of as a stepping stone between a traditional analog phone system and a Voice-over-IP (VoIP) digital phone system. Typically companies transition to a Hybrid system to help ensure a seamless transition to a VoIP setup in the future. Many organizations have evolved into hybrid workforces with remote and mobile teams deployed in and outside traditional brick-and-mortar facilities. This evolution, combined with new E911 regulations that address team mobility and local PSAP compliance will drive more organizations to cloud-based voice solutions soon, which are much more adaptable to the geolocation requirements that E911 mandates.
By offering features from two different styles of phone systems, hybrid models provide benefits that are greater than the sum of traditional PBX and VoIP voice solutions individually.
You might be sick and tired of unreliable phone systems letting your team down. Or maybe you’ve decided that you want to browse online to discover the best option when the time comes to upgrade.
Depending on your organization, there are many factors to consider when it comes to what system you have installed, if can adapt to a working hybrid model, and the features your team needs to enjoy a more productive experience. here are seven key things you should think about to ensure your team gets a phone system they’ll love that ticks all the boxes.
If you’ve got a small team, your requirements from a phone system will be vastly different compared to a team with multiple offices and hybrid staff.
When you’re a small team, you need something that’s rigid, easy to use and isn’t going to break the bank. While all of those things are important for bigger organizations too, there are other factors to consider. These include versatility, 24/7 support and backup systems that mean your valuable data is as safe as it can be.
Alongside size, location needs to play a factor with new E911 compliance requirements for businesses with more than 10 employees. Since COVID, many offices have moved to hybrid work patterns or have done away with the office altogether. That’s meant it’s been harder to keep people in touch and could be a factor in lower productivity and longer decision-making processes.
What do you actually need the hybrid solution to do? Talking to companies like Global CTI allows you to have a better understanding of your existing infrastructure, as well as how your current voice system can be adapted to a hybrid system.
When Global CTI conducts an analysis of your current POTS setup, we may find you have been paying for services over the years that you don’t need. As a result, you could end up saving money by upgrading your voice system and associated subscriptions and packages.
The best people to ask about this? Your team. They’re the people who man the phones and deal with your customers every day. If they’re missing something, they’ll be able to tell you. But equally importantly – they’ll be able to help discover the most useful features of your current system that are non-negotiable when you evolve to a hybrid voice solution.
Cost is an important factor for any organization, but fortunately, many hybrid solutions are able to reduce or match existing costs. This means business owners can invest in newer, more reliable systems without the headache of a huge price increase.
There are all manner of integrations in the modern market, and most current PBX systems will provide options to connect to cloud-based elements to bring voice communications together. Global CTI can help you or your IT team navigate the additional equipment and anticipated costs of moving to a hybrid voice model.
Depending on your region, your organization may have limited phone providers available, or you might be locked into a longer-term agreement. Global CTI can manage these vendor relationships to ensure you receive the information necessary to clean up existing communication channels, only pay for what is needed, and ensure a seamless transition to hybrid voice is achieved.
Depending on your goals and phone provider options, Global CTI can help your organization choose from the plethora of cloud-based VoIP providers to best interface with your current premise-based system.
