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IT Concerns and Services

Why Struggle with IT Challenges?

In the modern workforce, making your technology and infrastructure investments perform has become more labor-intensive, complex, and expensive. Don’t struggle with learning complex solutions, developing system integrations, or manning a help desk that eats up your time and resources. Call Global CTI and our engineers will be there to assist and support as much as you and/or your team needs.

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How Confident Are You With These Answers?

Why do my IT costs keep going up?

In an effort to respond faster to staff and customer demands, it’s easy to find yourself cobbling technologies together to satisfy immediate needs. Often Global CTI finds there are unnecessary redundancies or outdated lines that aren’t needed. We can start with an organizational technology audit and see what is uncovered to give you a roadmap to an efficient and cost effective IT plan.

Don’t risk bad actors infiltrating your data or holding your network hostage. Global CTI has Cybersecurity and Managed Data Services to ensure your organization is safe and your team stays secure by offering SOC, BDR, End User Training and more!

Customers and teams want to connect using many different platforms like the phone, SMS, chat, email and even live video. Does your technology enable collaboration or prevent your customers from connecting in the manner they prefer? Today’s modern cloud-based applications are affordable and scalable to meet any organization’s needs. Let’s chat about the many options available from the leading prem and cloud-based providers!

Staying safe is no joke. Be it an act of nature, medical emergency, active shooter, or immediate life-threatening conditions like a fire be sure your organization has the means to communicate the crisis internally while contacting first responders. When time saves lives, Global CTI’s ACTIVATE emergency notification can respond fast to keep people safe.

Day-to-day IT tasks combined with help desk support and system maintenance can keep any team busy. Which means there’s little time to consider modernization and efficiencies. And WHAT IF your lead IT person decides to move on suddenly, taking all their intellectual knowledge of your network with them? Global CTI can help augment during implementations, upgrades or everyday help desk tasks and dig deeper to ensure your BDR protocols are in place.

Compliance is nothing to guess at. Be confident your organization meets (or exceeds) mandated technology requirements. Avoid costly fines or crisis situations your not ready for! Global CTI has industry expertise when it comes to compliance issues like HIPAA, Ray Baum’s Act, Kari’s Law, E911, CSB-553 and other compliance issues. 

Industries are constantly evolving and the organizations within them must adapt to keep up with audience demands. How does your current technology factor in to where your organization is headed? Do you have backup-disaster-recovery protocols in place? Can your technology grow with you, or are some elements aging out fast? Global CTI can conduct a Technology Audit and answer these and other important questions to help you determine next steps.

Technology is becoming more complex, but working with an IT provider should help resolve issues faster, not create frustration for you and your team. Global CTI’s California-based Help Desk is open 24 hours a day, 365 days a year with an average service ticket resolution time of just 10 minutes. We’re here for you when you need us because we know business can happen any time, on any day of the year.

Some IT provider relationships can be like a lengthy marriage; one party can get overly comfortable with the other and stop paying attention to the little things. If you feel like a change is in order, let’s talk! Global CTI is founded on the core values that focus on our customers and a consistent continuum of care, regardless of how short or long our relationship.

Don't Wait For A Disaster To Strike to Get Help

It's much better for business to prevent a disaster than it is to recover from one.

Global CTI Can Help With Your IT Challenges!

Our full range of communication, collaboration, cybersecurity and other solutions have you covered!
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Our Core Services & Technology Solutions

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Voice /Unified Comms

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Emergency Notification

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Physical Security

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Cybersecurity

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Managed Data Services

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Infrastructure

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IT Project Management

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Consulting & Technology Audits

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Compliance

Ready to get started?

We’re ready when you are to have a conversation. There’s no pressure, just some great dialogue about your business needs and how our solutions and service might help meet them. 

Public sector organizations can reap the benefit of working with Global CTI by utilizing one of our five held PEPPM contracts. Our team is also highly versed in working through our vendor partners for GSA, Sourcewell, NASPO, UC OMNIA, E-Rate, and CMAS purchasing contracts, among others.

Complete the form here and one of our solutions experts will be in touch within a business day (or faster). 

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