SA-100 Audio Conferencing, Web Conferencing, and Instant Messaging Services
Service Appliance 100 (SA-100) The SA-100 is entirely managed from the ShoreWare Director and runs on a Linux operating system. Its upgrades are accomplished via the network from the Headquarters Server in the same method as the ShoreTel Voice Switches. The SA-100 is a sealed appliance, optimized for resiliency and security, capable of running services. […]
ShoreTel SBE VMware vSphere
ShoreTel 12. Introduced support for Small Business Edition (SBE): VMware vSphere SBE Enhancements ShoreTel system type (SBE or EE) is displayed in Director on Navigation panel and Licenses page. External SIP FAX servers can be configured in Director. SBE is validated on VWware with WS 2008 R2 64-bit NOTE This enhancement is for customers providing […]
ShoreTel Communicator Windows Interface Enhancements
ShoreTel 12.1 added Contact Center Agent Interface Enhancements for the Communicator for Windows. Communicator for Windows Enhancements Toolbar showing Contact Center status information at all times is added Color coding scheme designating Agent status is added Release with/without code is clarified Wrap-Up with/without code is clarified Contact Center Toolbar Status Indicator A toolbar showing the […]
ShoreTel Communicator for MAC
Overview ShoreTel 11 introduced ShoreTel Communicator for Web, offering Mac users the opportunity to use Communicator via a web browser, but not in a native Mac application. ShoreTel 12 introduces the ShoreTel Communicator for Mac. Feature Description Communicator for Mac is a native Mac OS X application, which offers the features available through the Communicator […]
Global CTI collects toys for USMC Toys for Tots in Annual Toy Drive
GLOBAL CTI COLLECTS TOYS FOR USMC TOYS FOR TOTS IN ANNUAL TOY DRIVE BAKERSFIELD, Calif. – Global CTI Group, a leader in innovative business communications solutions, recently held their annual Global CTI Holiday Toy Drive at both the Bakersfield headquarters and Irvine regional office. In both offices, collection boxes were overflowing with donations from generous […]
ShoreTel UC Solutions White Paper
Deploy an Intuitive UC Solution that both Admins and Users will Embrace Capitalize on the benefits of Unified Communications without high costs or complexity. This competitive analysis highlights ShoreTel’s dramatic contrasts between Cisco and ShoreTel: – Redundancy included vs. new hardware purchase – Single unified user interface vs. multiple user interfaces – No rip and […]
Global CTI attends annual CETPA Conference, aims to ‘simplify’ K-12 technology integration
GLOBAL CTI ATTENDS ANNUAL CETPA CONFERENCE, AIMS TO ‘SIMPLIFY’ K-12 TECHNOLOGY INTEGRATION Long Beach, Calif. – Global CTI Group, a leader in innovative business communications solutions, recently attended the annual CETPA, or California Educational Technology Professionals Association, Conference held in Long Beach, Calif. from November 8-11, 2011. This will be the company’s eighth year attending […]
Global CTI recognized for 99.5% ShoreTel Customer Satisfaction
Global CTI recognized by ShoreTel for 99.5% Customer Satisfaction rate Bakersfield, Calif. – October 26, 2011 – Global CTI Group, a 2011 inductee into the ShoreTel Circle of Excellence and a leader in business communications solutions, received a letter of recognition from ShoreTel’s Customer Care division detailing the achievement of a 99.5 percent Customer Satisfaction […]
Global CTI adds Path Solutions to its solution offerings.
GLOBAL CTI SELECTS PATHSOLUTIONS TO PROVIDE NETWORK PERFORMANCE AND VOIP QUALITY MONITORING SOLUTIONS Nationwide ShoreTel ‘Circle of Excellence’ Voice and Data Solutions Provider Improves Network and VoIP Quality Resolution Times SANTA CLARA, Calif., September 23, 2011 – PathSolutions, a leading provider of automated network performance monitoring software, announced today that its Total Network Visibility® […]
Global CTI inducted into ShoreTel’s elite Circle of Excellence
Global CTI Group Awarded Highest Recognition by ShoreTel 2011 Circle of Excellence Award recognizes achievement in sales and customer satisfaction Bakersfield, CA, 07/26/2011 – Global CTI announced today that it has received the ShoreTel 2011 Circle of Excellence Award. ShoreTel, Inc., the leading provider of brilliantly simple IP phone systems with fully integrated unified […]