Creating Simpler and Smarter IT Strategies – April 2026 Edition
Spring is a time for fresh ideas, and there’s a lot happening in the world of technology right now. In this month’s newsletter, we’re taking a closer look at how AI is reshaping business communications, sharing how a new partner is bringing deeper visibility into your UC environment, and highlighting where you can connect with the Global CTI team in the coming weeks.
We’re also excited to kick off our 2026 “60-Minute Tech Talk” webinar series—designed to bring you practical insights in a format that fits your schedule.
As always, we’re glad you’re here and hope you find something useful to take back to your team. Our goal is to bring you insights that are timely and built for the challenges you’re facing every day. Ready to talk? Contact us today.
How AI Is Reshaping Business Communications
AI is quickly changing the way businesses communicate, helping teams improve customer interactions, streamline routine work, and uncover more value from everyday conversations. Our blog article explores where AI is making the biggest impact right now and why a thoughtful, secure approach matters.
How might AI in business communications create smarter, faster workflows for your organization? Click to read the blog article.
Smarter Decisions Start With Better UC Analytics
Your RingCentral system holds valuable insight into customer experience, staffing, and employee productivity, but only if you can actually see what the data is telling you.
See how our partner, Brightmetrics helps RingCentral teams uncover the metrics that matter, from first-call resolution and call handling trends to coaching opportunities and stronger reporting visibility.
Tech Talks Are Back!
Learn about the latest technology trends and access subject matter experts in our FREE LIVE WEBINARS.
Tuesday, April 28 at 9am
How to Modernize School Safety with Faster Detection and Response.
Join Global CTI and our partner, IntelliSee to learn how education leaders can strengthen campus safety through earlier threat detection and faster emergency response.
We’ll cover how IntelliSee’s AI-powered video intelligence can help identify incidents like active shooters and slip-and-fall events in real time, and how those alerts can work alongside Global CTI’s Activate ENS to trigger rapid, campus-wide notifications. Register Here.
Tuesday, June 23 at 10am
From Conversations to Outcomes: How AI is Transforming Customer Engagement
Join Global CTI and our partner, RingCentral and discover the latest breakthroughs in AI Receptionist and customer engagement solutions designed not just to handle interactions, but to elevate every touchpoint into a competitive advantage.
See how the most successful organizations are moving beyond automation to create AI-powered engagement strategies that drive real business outcomes. Register Here.
Our team will be exhibiting at more than a dozen industry tradeshows and technology conferences this year. Stop by and say “hello”!
May 5 – 7, 2026
ACWA Spring Conference – See us at Booth 211
Sacramento, CA
If any of these topics hit close to home, let’s talk. Whether you’re exploring new solutions or just need a second opinion, the Global CTI team is here to help you find the right path forward—reach out anytime to start the conversation.