In the last few years, the ShoreTel contact center customer base has grown considerably and they are now doing business with larger companies that use the contact center as an essential part of their unified communications strategy. The ShoreTel call center continues to improve in order to meet the needs of businesses that wish to offer a more interactive environment for their clients. ShoreTel has made substantial investments in their contact center offering and channel infrastructure. This is to make sure that contact center deployments are designed, built, and operated efficiently.
To keep up with rising demands, ShortTel offers ShoreTel Enterprise Contact Center 8 with improvements that make it simpler for businesses to accommodate the modern multi-device and multi-channel consumer by removing obstacles and offering more pathways for communication. As a business, your staff can now even more effectively manage emails, chats, and calls, inbound and outbound alike. In addition to this, your clients can also schedule callbacks so they can be contacted at a more convenient time for them. The new contact center solution presents superior capabilities while keeping the user experience as simple as ever. If you want to upgrade your contact center, then contact us today for more information at 1-800-366-1711.