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Tag Archive: business video conference technology

ShoreTel Server and Client Upgrade Paths for Release 12.2

ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers…

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2…

ShoreTel 12.2 support added for Microsoft Internet Explorer 9

Internet Browser: IE 9 Support
Windows Internet Explorer 9 support is added.

Browser Support Summary

ShoreWare Director
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0

ShoreTel Communicator for Web
Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0
Firefox 3.6 on Windows and MAC OS

ShoreTel Web Conferencing
     Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer…

NEC End-Of-Life Systems Warning

Did you know that NEC has announced the End-of-Life for the 2400, 2000, and IPK product lines? This means that NEC is no longer manufacturing these products and they will no longer support any of these product lines.

Within the last month we have received calls from three organizations that…

ShoreTel Communicator Windows Interface Enhancements

ShoreTel 12.1 added Contact Center Agent Interface Enhancements for the Communicator for Windows.

Communicator for Windows Enhancements

Toolbar showing Contact Center status information at all times is added
Color coding scheme designating Agent status is added
Release with/without code is clarified
Wrap-Up with/without code is clarified

Contact Center Toolbar Status Indicator

A toolbar showing the Agent…

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